Milky Goodness® Rewards Program
Milky Goodness Pty Ltd ACN 638 038 516 (‘we’, ‘us’ or ‘our’) operates a customer loyalty program (‘Rewards Program’). These terms and conditions (‘Rewards Terms’) govern your participation in the Rewards Program. By registering an account and redeeming reward points, you agree to these Rewards Terms.
We may at any time make changes to the Rewards Program and/or these Rewards Terms by posting a notice and publishing the changed terms on our website.
- Customer account
You need to register a customer account (‘account’) to participate in the Rewards Program. You promise that all account information you provide is accurate and complete and will be kept up-to-date. You are solely responsible for maintaining the security of your username and password and are liable for all activity under your account. We are not responsible for any loss of reward points arising from your inability to access or an unauthorised use of your account.
- Earning reward points
You will earn reward points when you pay for eligible purchases from our website or complete any other activity that we specify from time to time earns rewards points (such as registering an account, following us on social media, etc).
The following purchases are not eligible purchases:
- purchase of gift cards,
- purchase of a product that we specify is excluded from our Rewards Program,
- purchase of commercial quantities of products or for commercial purposes, including resale.
Reward points will appear in your account within a reasonable time after they are earnt.
We may adjust, deduct or cancel from your account any reward points that have been credited in error or that relate to a purchase that has been cancelled or refunded or that we determine is an ineligible purchase.
- Redeeming reward points
You can redeem your reward points for a discount code in your account. We may specify a minimum number of reward points that you must have to redeem a discount code.
A discount code may be applied once to an eligible purchase from this website. If the amount of your eligible purchase is less than the value of a discount code, you agree that the remaining value of the discount code is forfeited.
- Expiry of reward points and discount codes
Unless we agree otherwise:
- reward points will expire 12 months after they have been earnt,
- discount codes will expire 12 months after they have been redeemed.
Reward points and discount codes are not legal tender, credit notes or securities and are not redeemable or convertible to cash.
We may suspend or terminate your participation in the Rewards Program at any time in our sole discretion if we reasonably believe that you have breached these Rewards Terms or engaged in fraudulent conduct. If your participation in the Rewards Program is suspended or terminated, we may cancel any reward points or discount codes issued to you that remain in your account.
We may suspend or terminate the Rewards Program at any time by written notice (which may be emailed to you or posted on our website).
The Australian Consumer Law sets out certain consumer rights and remedies that cannot be excluded, restricted or modified. Nothing in these Rewards Terms excludes, restricts or modifies any consumer rights or remedies where it would be unlawful to do so.
Subject to the preceding paragraph and to the maximum extent permitted by law:
- we exclude all implied representations, warranties, conditions and guarantees of any kind;
- our liability to you in connection with these Rewards Terms and the Rewards Program is limited as follows: (i) we are not liable for any special, indirect, incidental or consequential loss or damage however caused (including by negligence); and (ii) our liability for any loss or damage will be reduced to the extent that you caused or contributed to the loss or damage.
- Governing law
The law of New South Wales, Australia, governs these Rewards Terms and you agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.
Sign up to our rewards program here