Shipping Policy

Milky Goodness Shipping Policy

Our dispatch team works hard to get your orders out as quickly as possible, Monday-Friday. If you order during the week, your items are typically packed and dispatched on the same day (for orders placed before 2pm). If you order over the weekend or on a public holiday, your items will be packed and dispatched the next business day.

We offer standard and express shipping. Postage costs are:

  • Standard: $4.95 or free over $60
  • Express: $8.00 or free over $150

We are located in Mulgrave, NSW, and offer free pick-up if you would prefer that option.

Once orders leave our warehouse, we have no control over any postage delays in the Courier network. However, if your order hasn’t arrived within the expected delivery timeframe, we’re more than happy to follow up on your behalf. Please contact us at so we can work to resolve this with your designated courier. Please note that it’s preferred you get in touch with us in the first instance rather than contacting the couriers yourself to avoid double-ups on communication and delays in responses.

Please note, our parcels do come with an authority to leave if there is a safe place for the courier to drop the parcel. If the courier does not deem it safe to leave, they will take it to a post office, or POP point location. If you do not want your parcel left, please ensure you write a note in the comments on your order. If your parcel has been marked as delivered and you are unable to locate it, please contact us at so we can work to resolve this with your designated courier.